District Attorney Jeff Reisig is advising Yolo County residents to be aware of utility service providers who are switching customers’ gas or electric service without consent or authorization.
Residents who filed complaints to the District Attorney’s Office did not know that their service provider was switched until they received a letter from their primary utility service provider confirming their request to switch to another provider for gas or electric services.
None of the residents who filed reports authorized the changes, which took place during June 2019. All of the residents live in the city of Woodland.
While taking these reports from concerned community members, the DA’s Office noted that none of the residents who filed reports ever spoke to a door-to-door representative from the new utility provider, nor did they go to the new utility provider’s website to make a change.
Two of the residents called this new utility provider after they received the letter from the first energy provider. These residents were told that an adult son or daughter authorized the transfer of service. Neither of the residents has an adult son or daughter living at home, so this information could not be accurate.
The practice of switching a customer from one utility provider to another without the customer’s permission is called “slamming.” Utility customers usually don’t find out they’ve been “slammed” until they receive a bill from the new utility company.
“The complexity of this unscrupulous activity makes it difficult to detect and hard to switch back,” Reisig said. “The best defense against becoming a victim of scams such as this is knowledge and vigilance.”
Yolo County residents who suspect that they have been “slammed” are urged to call the Yolo County District Attorney’s Fraud Hotline at 855-4-YOLO-DA or 530-666-8180, or email the office at fraud@yoloda.org. In the case of an emergency, call your local law enforcement agency.